Thanks for taking care of this. We so loved the miracle blanket we had ordered previously for our baby - it saved us- that I wanted my cousin to have one too.

 

Wow! ... Thank you so much for your prompt attention to this matter and the delivery of the package. I have heard rave reviews for your blanket and i'm sure my cousin will enjoy hers as well. thanks again!

 

Thank you Mike! I must say, I am thoroughly impressed with your customer service ... I recommended this blanket on my Babycenter bulletin board that gets literally thousands of hits a day.

I wrote to your customer service department regarding the change in fabric and shape from the original flannel blanket - I got a very thorough response from Mike G, and am happy to report we are back to ordering. We really appreciate the quick and detailed response. Great service!

Mike, thanks again! I called and she helped me out right away. My gift will be sent in just a few days. Now and then, someone comes along and does something better than anyone else and Miracle Blanket is a good example of that. I hope you make a ka-zillion dollars.
Kimberly

It really is nice to know that there is such great support out there for people like Oliver and myself.
Thanks for all the sleep filled nights.
Natasha.

Dear Mr. Gatten:
Thank you for your taking your personal attention to this. What a pleasant surprise to have received your email and generous offer. Good customer service always pays off in the end with recommendations to friends and family. I look forward to getting the package and will let you know ASAP when I receive the Miracle Blankets. Thank you again for your courtesy and attention. I really appreciate it.
Laura

Mike,
Wow, thanks! I know lots of women who are pregnant right now, so I'm sure I can put it to good use. Thanks again! Again, you have shown that you provide excellent customer service. I will continue to tell others what a great product you offer, and what a great company you are to deal with.
Sincerely,
Lisa

Thank you so much for you quick reply- excellent customer service!! Thank you also for the expedited shipping- I have only heard wonderful things about the MB and am excited to begin using it. I will definitely be ordering more for my pregnant friends. Thanks again and good luck with your business.
-Becky

Thanks so much for the help with my mistake, and thanks for the miracleblanket so I can actually get some sleep!
Regards
Mark

Your email is very encouraging. I believe that the excellent customer service attitude that you have demonstrated in this email is inexplicably absent in most companies today.
Your email has given me a renewed hope for customer service and I will recommend your company to everyone I know.
Sincerely,
Demetrious

Thank you so much for the quick reply! It is so nice of you ... and without a million questions. I know you do this because you believe in your product so much. And you are right - my daughter and I couldn't live without our blanket!
You have a wonderful product, a fantastic website, and superb customer service. I've told everyone I know about your "miracle"!!! I plan on getting it as shower gifts from now on. Again, thank you from the bottom of my heart. What a wonderful idea to donate them to charity.

You've have been so sweet that I am going to have to order more of these blankets for the various babies to be, including my next child someday!

Thank you again for your wonderful customer service, that is rare in today's day and age! I am going to recommend Miracle Blankets to all of my expecting friends!
Katie

Thanks for the quick response. Your company is definitely wonderful to do business with.

I submitted an email to you trying to find out what the age limit would be for your product. I received a prompt response back from Mike Gatten -- you just do not get that kind of service from most vendors. He gave me a link that took me to a conversation on your discussion board. I was very impressed and decided to give your product a try.

Thank you for the fast response. Too often trying to get any response from an online purchase is an excerise in futility.

I will make a note to email you back on the 25th. I will also be purchasing another blanket soon for a coworker who is pregnant. I just know that she will love your blanket as much as I did. It is refreshing to deal with a company who stands behind their product as well as you do. I cannot think of another company that has better customer service. Thank you!

You have great customer sevice. I received my blanket today! That was so quick!

Cool, you guys do rock! I've already sent several people to you!
Becca

Wow!...really good customer service. You don't get that very often in this day and age. I really appreciate the gesture. I'm not sure what time I would have had to finish my order Wednesday to get it in in time for Friday delivery but I really appreciate what you and you're company has done. You're product must be good because it got to us by word-of-mouth and we'll be sure to pass it along.

I will be telling all of my pregnant friends about you!!!! What fantastic customer service! I guess when you know that you have a great product, you can back it up 100% like you have. We will keep the other two as back-ups... though our swaddling days are numbered. Lili can roll over now ... not good! They [the twins] just love it so much, though ... I hate for the honeymoon to end.
Thank you again. You have been a pleasure to do business with!
Stephanie S.

Thank you so much, you really have gone above and beyond and I appreciate it. The blankets arrived today and they look great!! I wish you all the best with your company and your blankets.
Donna

Thanks so much for your quick response. If the blanket is half as good as the customer service, I'm sure I will be very satisfied.
Thanks again,
Jaime

Mike:
I just want to extend a sincere THANK YOU for your speedy reply and empathetic response. I have heard great things about your company and the blanket, which is why we ordered in the first place. Thank you for the gift I am sure I will pass it on as a shower gift and I will also be quick, given the way you have handled this, to recommend your company in the future.
Thanks Again
Dee

 

WoW!!! Thanks, I appreciate that. It's nice to have an extra one -- just in case. But I'll keep your address in mind.
Thanks again for your excellent service. If there's anything I would tell my friends is how MB has helped us -- and how wonderful it is to deal with you/your company. I have no regrets investing in the MB.
I wish you continued success, you deserve it for all the good you do.
Sarah

Mr. Gatten,
Wow, I'm so impressed! That's really kind of you! Just wanted to let you know I'm very grateful and I thank you for your polite response!
It's the little things that make our day...
Hailey =)

Thank you VERY much.... I have heard great things about your company, and this being my first contact with you I am already impressed!
Mary Beth

Just wanted to thank Mike for the personal service and info I received from him over the phone. He is very down to earth and helped me out a great deal!
Melanie

Mike, thanks so much. I appreciate it an awful lot, especially since you didn't have to mess with it and I would have totally understood if you were not able to ... I'm sorry I've been such a pain! :-) Thanks for sending Angie the blue gingham blanket - that was super nice! She's coming over tomorrow and we're going to take pictures of the babies in their matching miracle blankets! :-) Maybe we'll email one of them to you. Again, thank you so very much!
Take care!
Christi
PS - Ang and I were wondering, if you don't mind us asking, how old are your kids now?

Dear Michael,
I am very pleased with your accurate and timely customer service. I received the package yesterday.
May I wish you a prosperous business in years to come.
Regards,
Marwan

Oh my goodness....you are so kind, and that says soooo much about your business and the way you run it. I really appreciate you doing this for me and my choice of color would be mint....although any color would be fine! We are self employed in the sign and graphics business (www.graphicsguys.com) and go by word of mouth as well.
Thank you so much for this! I am very excited about your blanket and can't wait to get some sleep! I promise to share it w/ all of my mommy groups and more! Good luck to you and wishing you great success (more great success :) ).
Thanks again soooo much!
Lindy

Dear Mike-
I was very impressed to receive your reply personally and so promptly. I will definitely be recommending your company and product to all my friends and plan on buying a Miracle Blanket as a baby gift for everyone I know who's having, will have, or is remotely considering having a baby. It is a must! I'm sad that my baby will soon be 14 weeks and it'll be time to try sleeping without mom's security blanket!

Mike,
Thank you so much for such a speedy reply. I was really nervous about buying those two blankets so quickly and then thinking..."What if he's too big?" I think your blanket is a wonderful invention and we don't even have it, yet.
I hope it makes you filthy rich and you make a gabillion dollars off of it.
That's what you deserve for a baby that doesn't have to be held all afternoon and night for sleeping.
Yours,
Allison L.

Dear Marshall (our webmaster),
I've never been more happy with a response from a company in my life! I can't believe that you would get back to me this quickly and that you would do what I asked. It's gone a long way to proving to me that you guys legitamately care about your customers and that you are committed to making them happy. Thank you so much for taking the time to respond to me and to explain the situation in such detail. I spent some time reading the testimonials on your website and if they are real then you guys are doing something that actually helps people.
Thank you again for your prompt response. Such a response makes me happy to order from your company.
Jennifer W.

Wow, what great customer service! Thank you so much. From all the reviews of your product I can not wait to receive it.
Thank you again for all your help. If the blanket does what I have heard it does I will be ordering several more.
Shawna M.

You are superior in your customer service. I really appreciate all the help and your timely responses. Thanks for your input and I will def. follow up on your message boards. Thank you. Sheri :-)

Dear Mike,
thank you so much for your quick response! I have been so impressed with your company. You are professional, courteous, and you obviously care about your customers and their babies! Thank you again, and I will continue to tell my friends and neighbors about your great blankets!
Jessica O. - FL

Thanks so much for taking the time to respond ... I'm looking forward to the opportunity to try your product. Keep up the good work there -- you are excellent at dealing with your customers, as demonstrated by the time you take to answer questions, etc.
Sincerely,
Robin

Mr. Gatten,
Once again I would like to thank-you once again for the wonderful gift you sent my little niece. My sister received your gift yesterday and was going to take it to the hospital today, I should be receiving a picture of our sweet little baby wrapped in your Mircleblanket, as soon as the picture makes it to my desktop I will sent a copy to you. Thank you so much for having a heart of gold. I am going to visit your site in a couple minutes and order a blanket for my neighbors newborn son.
Sincerely,
Tammy - FL
" In GOD We TRUST"

Hi Mike:
I am very impressed with the way that you handled this situation. I am sure that if every situation with a customer is handled with such professionalism and accountability, it is one of the main reasons that your company is so successful.
Thank you for the blanket, it will come in handy! You can be sure that you have done a great job at creating good will here - I have a large network of friends who are all around the pregnancy stage that will hear about this and your great product from me, and hopefully word of mouth on this end will contribute (although in a very small way I imagine) to the continued success of Miracle Blanket.
Kindest regards,
Robyn Grant

 

Name: Erica M. - TX 12/30/03
Comments:
I am a first time mom and I still question so many things. I really appreciate the help I recieved on the phone a little while ago. I want what is best for my little girl and your product has that reputation. I look forward to trying it with her. Again thank you for your time and grace answering my questions.
Erica M.- TX

Thank you you so much for your rapid reply. I love doing business with people that are obviously on the ball. I look forward to recieving my order and I can't tell you enough how much I love my Miracle Blankets. I am the proud owner of two and I will never attend another baby shower without having one with me.
Thank you,
Leslie N.

Mr. Gatten,
Just a quick reply to thank you for your fast and wonderful response! I just wish your customer service could be cloned!!! So refreshing...Looks like the blanket will be here today, perfect timing as my sister and her baby boy come home late today.

Again, thank you and we will be posting some very positive responses on your web site! Looking forward to the blanket and the extra sleep it may provide my sister! It has been a pleasure doing business with you...

Deborah W.

THANK YOU SOOOOO MUCH!!! My wife and I (and our newborn daughter) are sitting here besides ourselves wondering what kind of people are you?! This kind of service and empathy for a customer is unheard of these days. I cannot thank you enough. If this blanket does the trick (and I'm confident it will) we will tell EVERYBODY we know about it.

Thanks again!

Sincerely,

Jason, Heather, and little Kyleigh G.

Thank you very much, Mike! I have heard so many wonderful things about this blanket!most of the women in my parenting support group are buying it. I will definitely let them know what wonderful customer service you've given me! I am sure that'll get you some more orders!!!!!

Veronica - CA

All that was so GREAT of you, thank you very much! I will continue to spread the word and will also tell them about the amazing "customer service"!!!!
Take Care and best of luck for a prosperous business for a very meaningful cause! :)Thank you again!!!
Shannon

Thank you so much for your quick response. I did e-mail a few people at your company because I am desperate for this blanket and wanted to make sure this got straightened out.

I work with about 100 women and I will definately tell them about your quick response. Good customer service is priceless.

You are just amazing, I just received your phone call as I was typing. Thanks again.

Paula D.

Mike that was SOOOO kind of you. I have looked at your website for hours now reading and re-reading the testimonials and the other links. I think what really made me go ahead and buy the blanket was how kind and responsive you are to everyone! It makes it an easy decision to support a company when the owner is nothing but good. I have great faith that this blanket is going to "save" my 6 week old son from his sleep difficulties. Right now he's swaddled up best as I could in a regular baby blanket with a pillow on his legs to keep him from startling himself. I will let you know how it goes and I'll also post a pic on your site. Thanks again,
Julia

I got my blanket in the mail yesterday and I wanted to thank you for the speedy delivery. The blanket is wonderful, and it has made swaddling so much easier. You have a great product and great customer service!

Nancy R. - AZ

Dear Mike,
Thanks so much for your response. We are very impressed with your customer service, we will be recommending you to other parents for sure.

Thanks so much!
Courtney C. FL

Mr. Gatten,

Wow! I didn't expect that kind of response, especially so soon. I guess all the good things I've read about your customer service are certainly true. I truly appreciate your response and the offer of a new blanket. My
address is: ...

Thanks again for your service and your quick response. Please know that in the future, my baby shower gifts will include Dr. Karp's "The Happiest Baby on the Block" and a Miracle Blanket. I wish I'd known about it a few weeks ago!

Tammy C.

\Wow! You do have excellent customer service!! I will choose sunflower for this blanket.

Thank you so much for your super fast response. After last night, I had already decided that I would recommend this blanket to everyone I know with a new baby and give this as a baby shower gift from here on out. Now I am doubly impressed!

Margie

Thank you so much for your speedy response. It's great to see a company that cares about it's product and it's customers. We've been telling everyone about your product and how great it is.

Mike W. from MA

Mike,

Wow, what fabulous customer service! It's a real pleasure and surprise to find a company that still knows what that means. I'll definitely be recommending your product to my friends ...

By the way, I heard about the Miracle Blanket on my online parenting chatboard. Almost all the mothers there have purchased your blanket and swear by it. If you've recently noticed an increase in sales, now you know why!

I have several friends with new babies so I'll definitely be passing along the blanket to one of them.

Chistine M. - IL

Mike, that is not the response i expected at all!!
what a cool company you are running. thank you thank
you thank you. by the way I tell EVERYONE about your blanket, I must have attached your website a hundred times.

Stephanie

Thanks so much for the extraordinary service!! I will tell my friends and family about this. If only every company had such great service!

Nicole from Texas

Thanks for your prompt response. The blanket has been great ... I think the mark of a great business is their customer service and it has been wonderful.

Sincerely,
Lori

Thank you VERY much for your prompt reply. It always speaks well for a company when they return messages so quickly.

 

Dear Mike,

I am so impressed - I ordered this as a gift online Monday... and it already arrived Tuesday! Granted I am more or less local but I am still amazed at your efficiency. My husband is a little skeptical about but I know that once our friends' baby is born, they are going to love it!!

Isa P. - Los Angeles, Ca

Dear Mike,

First of all, I am totally impressed by your quick reply. I am also blown away by your courtesy. So often these days, I find that the people I do business with are rude and often make me feel as though I am bothering them by contacting them about a problem. I am so pleased to see that there are still people out there who know how to treat a customer. I will no doubt return the favor by letting as many people as I can, know about your generousity and prompt service. Thank you again. As a former teacher, I know how important it is to feel that what you are doing is appreciated and I appreciate your professionalism and awesome customer service.

Sincerely,
Carol M.

Oh my goodness!!! You didn't have to do all of that!!! I work for a company that thrives on giving great customer service and I have to say you just impressed the heck out of me!! :O) I thank you for everything you have done to accomodate this minor problem. Things like that happen. We will be sure to tell everyone about your product and plan on giving this wonderful blanket as gifts for future babies! I only wish we had this blanket from day one. 2 nights in a row of sleeping 7 1/2 hours. She might even sleep longer if mommy could wait longer for her to wake up!! :O) Something I need to adjust to! Anyway, thank you again for everything and I will soon be posting my comments about your blanket on your website.

Thanks again!!

Bridget B. from Nebraska

I appreciate your honesty. It is very refreshing to know that there are still companies out there that are honest to their customers instead of trying to sell them something they won't need or can't use.
Claire S.

Dear Mike,

Now that's what I call customer service!!! Thanks so much for getting back to me so quickly ... I worked in the customer service field for almost twelve years and struggle in this computer-oriented, technological world to find companies who live up to my standards. I'm used to being disappointed. It is refreshing to find a company who is as dedicated to providing quality service as you have shown yourself to be. Thanks so much. It has been a pleasure doing business with you!!!

A VERY satisfied customer,
Jaci XX

Hi!
Will & Joe thank you for their cozy blankets! Thank you for the extra mile you went to assure us fast shipment and customer satisfaction! You are truly a caring company that does everything they can to guarantee happy customers!

Sincerely,
Ruth

It has been such a nice experience dealing with you Michael; you are "An Officer and a Gentleman".

I received the blankets on Tuesday(as promised) and my daughter-in-law started using the blue blanket on Tuesday night. Johnathan (my gradson) slept for about six hours, which is some sort of record. I wish I knew your product existed when the baby was much younger, but better late than never!

Thanks for being so generous and helpful and continued success in your business.

Sincerely,
Agnes B.

Thank you again for all your help and marvelous customer service. It is greatly appreciated and will not go unnoticed when I tell others about your ingenious idea.
Thankfully,
Joanna

I have been telling everyone about your product, hope your business goes well. You have great customer service and that means a lot. I know you have been bending over backwards for people and for us new, frazzled moms, it makes us want to tell everyone about this great thing! Keep up the good work!
Sincerely,
Sheila L

Mr. Gatten:

Thank you so much for all your consideration. The blanket has come into good use for our little Jacob. My daughter in law was very happy that I found the blanket. I wish you much success in your business. Seeing how you treat your customers (even the ones that can't remember what they did, I am not a senior citizen YET)you will certainly do well. Thank you again.
Betty

 

Mike,

The blanket arrived right on time. I wanted to thank you for your personal attention on this. It is truly wonderful that there are still companies out there who are still true to their word.
Thank you,
Shannon S

order was for two, one each of the prints. I have two baby showers coming up in the near future and a huge group of family and friends.
Thanks!
Nanc

Holy Cow!! What service. I own a small internet/catalog business called [Name Removed], and let me tell ya, I just learned a thing or two from you about customer service. Thank you so much for your generosity, and you can believe I'll promote your product! If you had a [Logo Description Removed] design printed on the flannel, I'd promote them on my web site!!
Thanks again.
Pat

 

Dear Mike,
What a pleasure to find a company who cares about their customers!! I am so thankful for your kindess. We will certainly pass the blanket on to one of our friends. And, we will continue to spread the word about your wonderful blanket. Thanks, again, for your complete cooperation. We are very grateful!

Sincerely,
Robin Pxxx

Thank-you for your nice response, its wonderful that there are such great companies as yours around! You can be guaranteed that I will spread the word what a fine business you are!

You are SOOOO awesome mike ... thanks so much! I'll let you know how it goes with your blanket. have a GREAT weekend!
Katy

Dear Miracle Blanket
Thanks for the replies to all of my comments, and it was a pleasure speaking with you just now to place my 2 orders.
I will keep all of your information handy, and we will definitely order again! I will spread the word.
Good luck!!!
Joyce

Great! Thank you for your help and I really appreciate the fast response.
Diane

Mr. Gatten-

I really appreciate you going to that much trouble, and I will definitely let you know how I like this blanket. I am having my 4th child, and wish this had been out years before !! I have also recommended it to several of my pregnant friends, and my OBGYN. I wish you much success with this product!!

Thanks again!
Angela

Dear Mr. Gatten,

YOUR ARE SO WONDERFUL!!! Thank you sssooo much for your generous offer! I'll e-mail you pix of the twins, once they're born (should be this week) using your blankets.
Again, thank you for your great service!
Debbie

Thank you for your dedication to customer service. You have made me realize that service is still important! You are in our prayers ... we look forward to watching you and your company succeed beyond your dreams. And thank you so much for a wonderful product! Our daughter absolutely loves it. As a matter of fact she's ordering two more and I'm sure you'll take wonderful care of her.

Finally managed to place my order today. Thank you for going through all that trouble! Looking forward to receiving the blanket soon.

Thanks again for the great service! And best of luck to you with the miracle blanket. I will certainly pass along the word!

Thank you for taking the time to review my responses, and I am especially happy that you sent the order with a replacement fabric rather than holding it until my selected fabric came in. Great service!

Thank you. I will list my address below. It may just be flawed fabric...not a problem. We do love the blanket and the design is great! Thanks for such great customer service.

Thank you for your offer to replace the blanket, although I didn't expect that reply - it was so refreshing to know that your customer service is so important to you. We'll definitely look forward to getting the new one, and will send the torn one back to you.

Good heavens, you have graciously bent over backwards to make this right---I'll certainly recommend you to one and all!!

Thank you for letting me know my opinion really does matter. I will keep this email and also let you know what my daughter thinks. She lives in Okinawa since my son-in-law is with the Air Force. If she likes it I know she will pass the word along since it is difficult to get fabulous baby items there.

I was also very impressed with the customer service and the personal, speedy response I received when I called to place an order and reached Michael Gatten personally.

Postscript to Michael: Thank you very much for your wonderful customer service.

Our baby is 7 days old. My mother in law ordered on a Friday and we received it on Monday without overnight shipping. Way to go!!

Thanks for your quick response about the ordering problem I had. Keep up the good customer service - as a small business owner, that and the reliability of our product has kept us in business almost 25 years in the petroleum field. Customer Service can make or break a company. You are doing a great job!
I have ordered 2 blankets and am having them shipped to our son in Adelanto, since we will be leaving to drive out there before they could get here.
I also completed your survey. Sometime in July, after the baby is here and I have used the product, and then have gotten back to Texas, I will let you know how they worked for us.

Thank you so much and I will recommend your site to other new or expecting parents. You have been so nice to reply quickly to my error!